Frequently Asked Questions
We have a completely flexible approach and will attend your premises at the time that suits your use of the site. This can be early mornings, before any of your staff arrive, during the day, or in the evening after everyone has left for the day.
We have comprehensive insurance cover which, amongst other things, covers Public Liability for £10,000,000 and employer’s liability for £10,000,000. We also have cover for loss of keys.
Our service is tailored entirely to your requirements. We have a very broad mix of clients and for some, we will only attend once or twice per week. For other larger clients, we will have many cleaners on site at least five days per week. We build our service around what you need.
No. Due to the way in which we train, remunerate and manage our staff, we have very high retention rates. We still have some team members who joined us when the company started in 1988.
Yes, as far as is practical. We always try to maintain continuity by using the same staff on a client’s contract. This helps to build extensive knowledge of the site, a healthy relationship and trust between the cleaning team and the client, and leads to increased security for our customers.
Yes. All managers and supervisors receive comprehensive training to enable them to manage the sites under their supervision in line with Total Clean’s guidelines and required standards. Each of our cleaning operatives receives comprehensive in-house and in-situ training in all areas required for them to skilfully perform their duties. All Health and Safety issues and key company policies are covered in their initial training and induction.
Yes. As part of our rigorous recruitment process, following interview, we obtain a previous employer’s reference and required proof of address and entitlement to work in the UK. We also require a copy of their passport and driving licence for our records. Where required, staff will also be DBS checked, to ensure additional security for our clients.
Commercial customers are invoiced per calendar month and are given 30 day terms from invoice date.
Yes. Generally, we supply all the labour, equipment, machinery and materials required to carry out all our cleaning tasks within the agreed price. Additionally, we regularly supply consumables such as toilet rolls, hand towels, refuse sacks, bin liners etc., which would be invoiced at the end of each calendar month.
We believe our prices are very competitive, but do not publish a fixed hourly rate. All jobs are priced according to the service required, whether it be a domestic or commercial service, a builders clean or a one-off deep clean. A number of variables will impact the final calculation of the rate such as equipment and materials.
Of course. We have nearly 30 years’ experience in dealing with new office cleaning contracts, which allows us to be thorough with planning and client liaison in order to make the changeover a seamless process. We will also deal with all appropriate legislation, so the only difference you will notice is the planned improvement in service and standards.
Yes. Once you have received the formal quotation from us and are serious about going ahead, we will be happy to provide you with customer references to help you finalise your decision. We also have many testimonials from our existing customers on our website.
Yes. This is a regular service offered to all our clients, large or small. This enables us to carry out our cleaning service outside normal working hours, thus minimising disruption to your staff.
Yes. Contracts are signed before going ahead with any work, along with the opening of your Total Clean account.
Yes. Part of your contract will include access to Total Clean’s hotline number so that we can help you with any emergencies that may arise – 24 hours a day, 365 days a year.
Our sectors
> Car Dealership & Showroom Cleaning London 
> Commercial, Office & Contract Cleaning London 
> Medical Cleaning Services in London 
> Hospitality, Hotel & Pub Cleaning London 
> Professional Practices Cleaning London 
> Public Sector Cleaning London 
> Retail, Gyms & Leisure Sector Cleaning London 
> Schools & Educational Facilities Cleaning London What our clients say
“We have worked with Total Clean since November 2011. They are reliable, hardworking and they can always step in at short notice to accommodate anything extra we might need. The management team is very friendly and helpful to work with.”– Nicole Hart, Dornan Engineering Services
Nicole Hart, Dornan Engineering Services
“I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive.”– Levi Springer, East Lancashire Medical Services
Levi Springer, East Lancashire Medical Services
“We are so grateful that you were able to assist us with an urgent deep clean over the weekend, without which we would have been unable to see any patients. The clean was fantastic and has really brought our old carpets back to life. Your cleaner is always going above and beyond for us, he ensures any request we give him is actioned immediately and the communication between us is great. Total Clean have always provided us with a great professional service and our clinic is always sparkling clean and smells fresh every day. I would 100% recommend Total Clean to anyone looking for an excellent cleaning service.”– Lucy Myers, Blossoms Healthcare
Lucy Myers, Blossoms Healthcare
“As a Company we have used Total Clean for many years now. The service that Total Clean provide is excellent and is tailored to our ever changing requirements and nothing is ever to much trouble. Total Clean have a wonderful team from ground staff to directors, this gives us as the user a special bond with the Total Clean Team. The personal touch that Total Clean gives is great, the daily cleaning team now feel like our own staff. We would Highly Recommend Total Clean.”– Jack Cottrell, General Council of The Bar
Jack Cottrell, General Council of The Bar
“Very happy with Total Clean – they provided us with a fogging service which was carried out very efficiently. The whole Total Clean Team were very polite & easy to deal with”– Sujita Patel, Sunflower Healthcare
Sujita Patel, Sunflower Healthcare
“I have never worked with such a wonderful cleaning company. Total Clean are so professional and friendly and go the extra mile without a moment’s hesitation. You should be incredibly proud of what you have created here.”– Dianne Meyer, Truphone
Dianne Meyer, Truphone
“I would just like to thank you and your colleagues for the very professional service you’ve supplied us during your time with us so far. From first contact, through quotation, providing professional resources and the implementation of a first class service, your staff have been extremely professional and friendly. Your company and staff have very good communication skills which is key to ensuring a good service is delivered.”– Anthony Bedasee, Rosenblatt Solicitors
Anthony Bedasee, Rosenblatt Solicitors
“We have been using Total Clean for the last few years and have always been impressed with the dedication to meeting the high clinical standards we require. We have always found them friendly, trustworthy and would recommend them to anyone looking for a reliable team.”– Vanessa Inglefield, London Bridge Plastic Surgery
Vanessa Inglefield, London Bridge Plastic Surgery
“I just wanted to send you a quick email to say that we are very impressed with the standard of cleaning that we are receiving.”– Ashleigh Cornell, Dean & Wood
Ashleigh Cornell, Dean & Wood
“Total Clean’s great strength is that they are so good they are completely unobtrusive. Everything is clean every day. Everything is tidy every day. Nothing is lost. And you hardly know they are there. It’s as if it’s all done by magic!”– Wally Olins, CBE (1935-2014), Total Clean’s first client, whose company remained with us for over 25 years.
Wally Olins, CBE
